About Project

The Zenik team includes a UX designer, frontend and backend developers, a business analyst, QA engineers, an SEO specialist, and a project manager, collaborating to create an efficient insurance platform.

Duration

2023-2024

Role

UX Designer

Results

Over the course of a year, I enhanced the Zenik platform by optimizing the design system, introducing 10+ new components, and redesigning 5 key pages, including a complete overhaul of the sidebar to improve navigation and accessibility. These updates reduced task completion time by 25-30%, increased platform performance by 20%, and boosted user satisfaction by 15%, while driving a 10% growth in daily user engagement.

Enhanced Employee Feedback System

Problems

Incomplete Design System

Lacked consistency and scalability for new features.

Navigation Issues

Cluttered sidebar hindered usability.

New Flows and Pages Needed

Additional pages and flows required for new functionalities.

Goals

Enhance the Design System

Expand and refine for consistency, clarity, and scalability.

Redesign the Sidebar

Improve organization and intuitiveness for better navigation.

Add New Flows and Pages

Integrate new designs for seamless functionality and user.

Process

Design thinking approach

Research

During this stage, I created a service blueprint, conducted in-depth interviews with users and stakeholders, and developed a user persona to better understand their needs, pain points, and workflows.

Persona

In-depth interview

Map

Screens

Dashboard

Ratings

List of deals

Design System

Created prototypes for the new sidebar, additional flows, and pages, ensuring they were aligned with the updated design system.Collaborated with the development team to ensure feasibility and smooth implementation of new components and navigation elements.