Zenik

About Project

The Zenik team includes a UX designer, frontend and backend developers, a business analyst, QA engineers, an SEO specialist, and a project manager, collaborating to create an efficient insurance platform.

Duration

2023-2024

Role

UX Designer

Summary

We overhauled a complex underwriting platform: rebuilt the design system, redesigned navigation and added new flows.

Impact

Task completion time reduced by 25–30%, platform performance increased by 20%, user satisfaction up by 15%, daily engagement grew by 10%

Problem

• Incomplete design system: inconsistent components and spacing made scaling new features difficult.
• Navigation issues: cluttered sidebar hindered usability.
• Missing flows/pages: new functionality couldn’t be integrated cleanly with the old IA.

Goals

• Enhance and scale the design system for consistency and clarity.
• Redesign the sidebar/navigation to improve organization and intuitiveness.
• Add new flows and pages for partner management, reporting, budgeting and approvals.

Process

Discovery and definition through interviews and blueprinting. Ideation of new IA and components. Prototyping of dashboard widgets, tables and forms. Usability testing and iteration. Collaboration with the dev team to integrate the system.

Design thinking approach

Persona

In-depth interview

Map

Solution

System foundations: defined tokens for colors, typography and spacing; built a component library with 10+ new pieces (buttons, tables, cards, filters) and documented states and behaviors.

Sidebar & IA: reorganized navigation into logical categories (Deals, Reports, Partner Management, Limit & Utilization, Claims, etc.), introduced search and quick links

New flows/pages: delivered dashboards (finance & treasury overview, risk ratings, claims list), partner & premium management, budgeting and approvals

Ratings

List of deals

Outcome

• 25–30% faster task completion and 20% better performance after redesign.
• User satisfaction increased by 15% and daily engagement grew by 10%.
• Unified design language enabled faster feature delivery and easier onboarding for new team members.
• The platform now scales with new modules and supports further customization.