It is a comprehensive platform designed to enhance employee management and engagement within the company.
Tailored specifically for Conzylum employees, this CRM solution offers a user-friendly interface and a range of features to streamline various aspects of work-life management.
· Enrich Professional Development: Enhance the professional development environment within the company.
· Facilitate Mentorship: Enable more mentorship opportunities for employees.
· Empower Employees: Encourage employees to seek guidance.
· Share Knowledge: Promote knowledge sharing within the company.
· Foster Relationships: Build meaningful professional relationships.
· Improve Culture and Satisfaction: Strengthen company culture and boost employee satisfaction.
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The team conducted surveys, focus groups, and interviews to understand the challenges mentors and mentees faced. They found a need for a flexible, user-friendly mentorship system that caters to various preferences for professional development.
User persona
Questions and answers for an in-depth interview
The ideation phase aimed to meet research-based needs by integrating the mentorship program into the CRM platform. Key ideas included customizable mentor profiles, a skills-based matching algorithm, and a feedback system to improve the mentor-mentee experience.
The team created interactive prototypes to showcase the "Mentors" feature, including mentor requests, profiles, and an administrative panel. Employee testing provided feedback to refine usability, improve matching, and support communication between mentors and mentees.
Prototyping
The implementation phase integrated the "Mentors" feature into the CRM system by developing the request process, creating profiles, and setting participation guidelines. The project team worked with IT to ensure scalability, security, and compliance. Training sessions and resources encouraged employee adoption.
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Hand off
· Increased Participation: 40% increase in mentorship program participants in three months.
· Positive Feedback: Mentors and mentees praised the ease and effectiveness of the matching process.
· Enhanced Collaboration: More cross-departmental collaboration and knowledge sharing through feedback surveys and project partnerships.