Tailored specifically for Epam employees, this CRM solution offers a user-friendly interface and a range of features to streamline various aspects of work-life management.
2023-2024
UX Designer
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The implementation of the advanced questionnaire system transformed the organization's approach to collecting employee feedback. By addressing key challenges and leveraging technology, the organization could engage employees meaningfully, gather crucial insights, and drive improvements based on real feedback. This case study demonstrates the value of innovative tools in enhancing internal communication and decision-making processes within modern organizations.
A prominent organization recognized the need to enhance its internal feedback mechanisms to better engage employees and gather actionable insights. The goal was to develop an advanced questionnaire system that would streamline the process of creating, distributing, and analyzing employee feedback. This case study explores the implementation of this system, focusing on its design, challenges, and outcomes.
Inefficient Feedback Collection:
Manual processes led to low participation and delayed insights
Limited Customization:
Lack of flexibility in questionnaires hindered specific insights.
Ineffective Distribution and Reminder System: Absence of an efficient system reduced response rates.
Provides a flexible and user-friendly tool for building and customizing questionnaires.
Streamlines the distribution process and improves response rates through integrated reminders.
Facilitates detailed analysis and reporting of feedback to inform decision-making.
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Design thinking approach
The project began with ideation sessions involving HR, management, and IT teams. Key features were outlined, including customizable question formats, integrated distribution channels, and advanced analytics capabilities.
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User flow
A multidisciplinary team developed the system, focusing on:
Building Tool: A dynamic interface for creating questionnaires, including a "Save as Draft" feature.
Recipient Selection: Allowing creators to select specific recipients, enhancing targeted feedback collection.
Distribution: Integrating email and Telegram for efficient questionnaire distribution and reminders.
Analysis and Reporting: Implementing tools for analyzing results and generating insightful graphs and reports.
The system underwent rigorous testing with a pilot group before being rolled out company-wide. Initial training sessions were provided to ensure smooth adoption.
Enhanced Participation: The streamlined process and integrated reminders significantly improved response rates.
Actionable Insights: The advanced analytics tools enabled HR and management to derive actionable insights from the feedback, leading to informed decision-making.
Increased Engagement: The system's ease of use and relevance increased employee engagement with the feedback process.
Efficient Process Management: The ability to track participation, send targeted reminders, and easily analyze results made the feedback collection process more efficient and effective.
Prototype